Billing Help
Need help with billing, receipts, or refund questions?
Contact Seedance support before asking your bank to dispute a charge. We can review charges, Stripe-hosted billing receipts, renewals, downgrades, and cancellations from the same support path.
How to contact support
Include these details so we can locate the charge quickly and avoid unnecessary back-and-forth.
Support email
support@seedance2.cloudPlease include
- Your account email
- Order number or Stripe billing receipt link
- Charge date and amount
- What went wrong or what you want us to review
What this page covers
- For billing or refund questions, contact support first instead of opening a bank dispute.
- Downgrade and cancellation requests are confirmed when the request is accepted and an effective date is shown.
- Monthly and yearly auto-renewing subscriptions may receive a best-effort reminder about 3 days before the next provider-authoritative renewal date.
- All purchases remain final and non-refundable unless required by law. This page explains the contact path, not a guaranteed refund outcome.
Credit validity
How long are my credits valid?
Credit validity depends on how you obtained them:
- Credit Packs (one-time): 12 months from purchase date
- Monthly subscriptions: 30 days per billing cycle; credits reset each month
- Yearly subscriptions: 12 months from billing cycle start
- Unused credits expire at the end of their validity period.